With the Try & Buy program, you can explore (TRY) a calibrated demo version of the databases on your local machines, allowing you to assess its impact on your bioinformatics pipeline. No payment information is required for the demo. You can upgrade (BUY) to the full version at any time. The demo is provided at 0 EUR and there will be no charge unless you decide to purchase the full version.

Both the demo and the full databases require accepting the terms of agreement which regulate, among others, policies for return and copyright.

Demo databases are formatted identically to the paid version available upon subscription. However, please note that the demo database has a lower calibration score. This score reflects its suitability for testing and evaluation purposes while highlighting the superior quality of the full paid database. Additionally, a calibration report will be included to demonstrate the enhancements and improvements you can expect with the subscription version.

for further details please check the database subscription agreement.

The Try & Buy program is completely free for the demo version. There is no cost to access the demo, and no payment information is required. You only pay if you decide to upgrade to the full version of the database.

YES. Bioinfile provides ongoing basic support for critical issues to all paid subscribers, ensuring that any major disruptions or service outages are promptly addressed.

Additionally, for new customers, we offer an onboarding package designed to assist with product setup, troubleshooting, and usage guidance. This onboarding support is intended to help you get the most out of our products, with a focus on ensuring smooth integration into your processes. For any non-critical inquiries, customers can reach out to us for assistance, and we'll work to resolve them as efficiently as possible.

See the Terms of Agreement for further details.

At Bioinfile, you can pay with a credit card, debit card and bank transfer. You can check the payment options when making the payment.

According to the Terms and Conditions, Database subscription contracts are annual.

The average delivery time for your Bioinfile products is 3 to 5 business days. Tracking information will be provided once the order has been placed.

THANK YOU FOR YOUR RECENT PURCHASE! WE TRULY APPRECIATE THE TRUST YOU’VE PLACED IN US.

• ORDER CONFIRMATION: YOU WILL RECEIVE AN EMAIL SHORTLY CONFIRMING YOUR ORDER DETAILS.

• SHIPPING INFORMATION: YOUR ITEMS WILL BE DISPATCHED SOON. LOOK OUT FOR A SHIPPING CONFIRMATION EMAIL WITH FURTHER INSTRUCTIONS.

PLEASE CONTACT US AT CONTACT@BIOINFILE.COM IN EITHER CASE:

• YOU ARE NOT RECEIVING A RESPONSE FROM THE PAYMENT PROCESSOR WITHIN 24H. SUBJECT "MISSING ORDER DETAILS".

• YOU ARE NOT RECEIVING SHIPPING INSTRUCTIONS FROM OUR TEAM WITHIN 48H. SUBJECT "MISSING SHIPPING DETAILS".

MEANWHILE, YOU CAN ACCESS HERE YOUR PERSONAL CUSTOMER AREA, USING THE EMAIL YOU PROVIDED IN THE PAYMENT FORM.

YOU CAN ACCESS HERE YOUR PERSONAL CUSTOMER PORTAL, USING THE EMAIL YOU PROVIDED IN THE PAYMENT FORM. Through the portal, you can view and update your personal information, manage payment methods, and view billing history.

IF YOU MADE A PURCHASE OF ONE OF OUR PRODUCTS, PLEASE MAKE SURE:

1. YOU RECEIVED AN AUTOMATIC RESPONSE WITH YOUR PURCHASE AND PAYMENT DETAILS WITHIN 24H FROM THE CHECKOUT.

2. YOU RECEIVED FURTHER SHIPPING INSTRUCTIONS VIA EMAIL WITHIN 48H FROM THE CHECKOUT.

OTHERWISE, PLEASE CONTACT US AT CONTACT@BIOINFILE.COM WITH SUBJECT "SHIPPING INSTRUCTIONS" AND WE WILL ATTEND YOUR INQUIRY AT HIGHEST PRIORITY.

Link to your customer portal.

IF YOU MADE A PURCHASE OF ONE OF OUR PRODUCTS, PLEASE MAKE SURE:

1. YOU RECEIVED AN AUTOMATIC RESPONSE WITH YOUR PURCHASE AND PAYMENT DETAILS WITHIN 24H FROM THE CHECKOUT.

2. YOU RECEIVED FURTHER SHIPPING INSTRUCTIONS VIA EMAIL WITHIN 48H FROM THE CHECKOUT.

OTHERWISE, PLEASE CONTACT US AT CONTACT@BIOINFILE.COM WITH SUBJECT "SHIPPING INSTRUCTIONS" AND WE WILL ATTEND YOUR INQUIRY AT HIGHEST PRIORITY.

Link to your customer portal.

We will provide a download link that will include the data files.

The databases are provided by default in QIIME format, which contains three separate files: multifasta, taxonomy, and metadata.

In addition a calibration report and a license agreement will be provided.

After checkout your customer portal link will be activated .

At the Customer Portal you can manage your contact details and payments securely, easily viewing and handling your transactions, update your information and consulting your order history, invoices and receipts.

At the Customer Portal Link you can manage your contact details and payments securely, easily viewing and handling your transactions, update your information and consulting your order history, invoices and receipts.

At the Customer Portal Link you can manage your contact details and payments securely, easily viewing and handling your transactions, update your information and consulting your order history, invoices and receipts.

YOU CAN ALWAYS CANCEL A SUBSCRIPTION ACCORDING TO THE TERMS OF AGREEMENT OF THE PURCHASED ITEMS.

IF YOU NEED FURTHER ASSISTANCE WITH THIS PROCESS, DON'T HESITATE TO CONTACT US AT CONTACT@BIOINFILE.COM WITH SUBJECT "CANCELLATION".

If the cancellation occurs during the term of a subscription, the subscription will not be automatically renewed after the agreed period. The license to use Bioinfile products will remain valid until the last day of the current subscription period.

Cancellation can be unilaterally started by you through the Customer Portal Link.

After Cancellation, please note carefully to the withdrawal and return policies from the terms of agreement.

RETURN IS MANDATORY AT THE CANCELLATION OF ANY SUBSCRIPTION PURCHASED. WE TAKE THIS PROCESS VERY SERIOUS. PLEASE REFER CAREFULLY TO THE TERMS AND CONDITIONS OF THE PURCHASED ITEMS.

IF YOU NEED FURTHER ASSISTANCE WITH THIS PROCESS, DON'T HESITATE TO CONTACT US AT CONTACT@BIOINFILE.COM WITH SUBJECT "CANCELLATION".